Have we as consumers become too social?
As I look down at my iPhone - connected to GPS and with a camera + voice recorder built-in - and then at all my social apps; Facebook, Twitter, Pinterest, etc...I realize that I have the ability to share my everything with the world. Thankfully, I don’t. But the point is I could and some people do. And what happens when the consumers are too social? Can they be too social? I think so – but what’s the response?
Some companies decide to bury their heads and pretend that social media is a fad that will go away. Some barely accept it into their lives by creating a Facebook page that is never updated and adding ‘like’ buttons to their website, while some jump right in and engage with their audience through live video chat, online events, social promotions, online customer service, etc. But can too much social engagement become detrimental to the brand?
Earlier this month, pro wrestling's Vince McMahon brought his social media event of the year to the screens – emphasis on screen(s) – of millions of wrestling fans! With the pay-per-view event on TV, exclusive content available on YouTube and Facebook and super star interactions on Twitter, it isn’t surprising that Wrestlemania had 110 trending topics in 5 hours, received over 3.9 million views on YouTube, plus an event hashtag that was mentioned more than 600,000 times in less than 24 hours.
But are all these social add-ons a good thing?
I still remember years ago, when I was sitting with family laughing, screaming and reacting to the matches on TV. I enjoyed every moment of it and became emotionally attached to my favourite wrestlers. And guess what - I wasn’t Tweeting or posting on Facebook while I did it. Sometimes I’d wiki-search for a wrestler’s bio if he was new, but I was experiencing the show with real people and acting like the perfect fan, falling for every stunt and becoming angry when the heel would cheat - and now it’s all changed.
Flash forward to present day. To understand the full story lines of a weekly show, I now need to watch the YouTube channel and listen all week on Twitter to catch up on the latest feud between the Bella Twins and Kelly Kelly. Even when I’m watching on television, there are constant references to something on Twitter that I should have paid more attention to and the experience, as a result, becomes a lot of work. Relaxing with family and friends is hijacked by another 2 hours spent on my mobile screen trying to find out everything I need to know in order to follow the plot.
So, what happens when a company becomes TOO social? Can a company cross the line of usage when it comes to social media? Or, are fans like me just being a little too resistant to the future of entertainment?
